This Privacy Policy details how your personal information (“data”) is collected, used and disclosed when you visit our website or make an online or in store purchase.

Protecting your personal information is important to us and a matter we take very seriously. We are committed to managing and protecting your personal information in accordance with this Privacy Policy and the Privacy Act 1998 (Cth).

When you submit information to us, sign up as a customer or create an account, or make a purchase online or in store, you agree and consent to us (and our authorised third parties) collecting, using and disclosing your data as described in this Privacy Policy.

Personal information we collect

During our relationship with you, we may collect data belonging to you, such as your name, contact details, delivery address, birthday, and shopping and website browsing behaviours.

How we collect your personal information

We collect your data when:

• you make a purchase online or in store.

• you register an account on the website.

• you use any of our related services, such as subscribing to our newsletter or marketing communications.

• you browse our website.

• you interact with us via our web form, email, social media, phone call, letter or in person.

• you participate in our promotions, giveaways and customer surveys.

• you voluntarily submit your data to us for any reason.

How we use your personal information

We may use and disclose your data for purposes necessary to provide you with our products and services, including to:

• register and maintain your account.

• process your order and collect payment.

• fulfil and deliver your orders.

• facilitate your preferred payment methods, including card payments, AfterPay and PayPal.

• process your returns.

• provide you with services related to your account.

• communicate with you about your orders, account, queries and feedback.

• personalise and improve your customer experience when you visit the website.

• facilitate administration, marketing, account security, and procurement to improve our products and services available to you.

• monitor and improve our website performance and customer service.

• send you marketing communications in relation to our sales, products, services and promotions.

• deliver targeted ads that are personalised to your interests, attributes, preferences and website experience.

• invite you to our public and private customer events.

• process your participation in our promotions, giveaways, loyalty program and other initiatives.

• conduct market and customer research, analysis or tracking.

• improve your customer experience online or in store.

• as part of a business sale.

• if we are required or permitted by law to do so.

Who we share your personal information with

We may disclose your personal information to:

• our employees, consultants, business partners or other representatives.

• payment processors, who process your payment online or in store.

• logistics providers, such as courier, fulfilment or parcel-pickup services, which will deliver your order to you.

• business partners or vendors in connection with processing any promotion, event or service we organise.

• agents, contractors or service providers who provide operational services to us.

How you can access or correct your personal information

You may access or correct some of your data, including your name, contact information and shipping address, by logging in to your account on our website.

You may request access to or correct your data by submitting a written request to us via web form, email or post. We may need to request additional information from you to confirm your identity before providing access or making corrections.

Cookies and website tracking

We use cookies and website tracking technologies such as tags, pixels and other device and browser identifiers. We use these to enhance your online experience.

Cookies and website tracking involve third-party vendors such as Google Analytics, Meta Insights and Bing Webmaster. Therefore, the collection, use and disclosure of this data is subject to the relevant third-party privacy and data protection policies.

You can disable cookies and digital tracking technologies by activating the settings on your browser that allow you to refuse all or some cookies and digital tracking technologies. This may result in the loss of website functionality or disabling some features.

You can opt out of targeted online advertising by using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Enquiries and complaints

If you have any questions about this Privacy Policy or your personal information, or if you have a complaint about our collection, use or handling of your data, please contact us in writing at privacy@merewetheratelier.com or 63 Railway St, Merewether NSW 2291.

More information

You can find more information about privacy and the protection of your personal information on the OAIC website.

Continuous improvement

We review our policies and processes periodically to ensure that we adhere to best practices and regulatory requirements. As such, we may update this Privacy Policy from time to time and without notice. We encourage you to visit our Privacy Policy regularly to stay informed about our data collection, use and disclosure practices.

Last updated on 25 September 2024.